Dexcom

For a limited time, you can try a Dexcom ONE+ or Dexcom G7 sensor sample at no cost. T&Cs apply.* 

Learn more about Dexcom NZ Free Sample Program

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Dexcom G7 CGM System

Dexcom ONE+ CGM System

Click here to see Dexcom One+ FAQs

Dexcom G6 CGM System

Dexcom Clarity

Dexcom Follow App

Coverage FAQs

Click here to access the Coverage FAQs

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Click here to see FAQs on Managing your Dexcom account

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Dexcom sends out important educational and support information covering your first 10 days with your new CGM system. 

I’m creating my account using my mobile number. Why are you also asking for my email address?

Activity logging is a way to get data from other activity tracking apps and devices into G7 through Apple Health / Health Connect.

What is Activity Logging?

Share is not available on smartwatches*. Your smartwatch can’t send information to followers. The primary user must use their Dexcom G7 phone app to use Share and Follow‡. Your phone must also be kept in Bluetooth range† of the sensor for the Share and Follow‡ feature to remain in use as well.

Is Share available from my Watch when in Direct to Watch Mode?

This option is available only to new Dexcom customers who are using G7. If you create an account using your mobile phone number, we’ll send your verification code by text message. Your mobile number will become your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.

Can I create a Dexcom account using my mobile number?

With Direct to Watch mode, you can see your CGM information on your smartwatch, even when you’re not near your phone†.

How do I connect my G7 sensor directly with my Apple Watch?

Learn how to log or edit events in the Dexcom G7 CGM app by using the Glucose or History tabs, where you can add glucose events, meals, activities and more.

How do I log events in the Dexcom G7 CGM app?

Bluetooth information is used to pair your Dexcom sensor.

Why am I getting a Bluetooth alert when I am pairing my sensor?

If you’re caring for a Dexcom user (minor or adult) you must create a dependent account for them to log in to their Dexcom CGM app or Clarity account.

How do I create my dependent’s account?

I use Dexcom G7. How do I reset my password?

To add patient’s Post-Meal Glucose target: Once logged into Dexcom Clarity Clinic, select the Patient Name from the Clinic list

How do I set patients Post-Meal Glucose target?

No, Direct to Watch is not available on Dexcom G6. As we continue to build out Dexcom G7’s connected partner ecosystem we encourage everyone to upgrade to Dexcom G7.

Is Direct to Watch available with the Dexcom G6 CGM System?

Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points...

How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?

To share glucose data with Apple Health...

How do I share my glucose data with the Apple Health app?

Yes, the Dexcom Follow app works the same way as it did with the Dexcom G6 app on compatible smart devices

Does the Dexcom Follow app work with Dexcom G7?

Smaller, all-in-one sensor; 30-minute sensor warmup...

What&#x27;s new for Dexcom G7?

Currently, the Dexcom G7 Direct to Watch feature is only compatible with Apple Watch. See dexcom.com/compatibility for more information.

What smartwatches have Direct to Watch compatibility?

If you&#x27;re in water, you may not get sensor readings until you get out.

When using Direct to Watch, will I get my numbers while I am swimming?

To sync activity data, ensure that your watch, apps, and devices are linked to Apple Health or Health Connect.

What do I do if I am having trouble getting activity data into my Dexcom G7 App?

Dexcom G7 has new alert sounds and sound options...

Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?

Your user ID determines whether you will get a verification code by email or text message

How do I know if my certification code will be send in an email or text message?

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

Without your sensor code, you’ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

I lost my sensor code. What do I do?

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit https://www.dexcom.com/compatibility

What smart phones are compatible with the Follow app?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver?

Choose the phone you’re using to find out what the recommended phone settings are when using Dexcom G6 app.

What are the recommended phone settings for the Dexcom G6 app?

How can I avoid iritated or sensitive skin caused by the sensor adhesive?

The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L)...

Are there any changes with alarms and alerts?

The Dexcom G6 is Dexcom’s latest generation continuous glucose monitoring (CGM) system...

What is the Dexcom G6?

A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors...

What components are required with the new G6 system?

To purchase a Dexcom receiver, please click here.

How do I get a Dexcom receiver?

Health Connect is Google’s health and fitness tracking app available for use with Android devices...

Can I share my glucose data with Health Connect?

Go to https://www.dexcom.com/global to learn more.

Where can I purchase?

When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations...

What is a sensor code and why do I need one?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location.

Why does the G6 Android app ask for Location Permission?

Yes, you can check your CGM information on your Apple Watch! The Dexcom G6 app supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph...

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

Dexcom Share is a feature within the G6 app that allows for remote monitoring...

How do I share my G6 glucose data with followers?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

Yes, you’ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

Do I have to put the sensor code in every time I start a new sensor?

Under the Devices section of Dexcom CLARITY’s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom CLARITY settings.

Does Dexcom CLARITY have information about my receiver or smart device?

Is Dexcom CLARITY compatible with both G4 Platinum and G5 Mobile platforms?

Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review CLARITY’s list of computer and internet requirements if needed.

How do I get to Dexcom CLARITY?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC)...

What is the AGP Report?

Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic...

How can I share information with my doctor?

All data uploaded into Dexcom CLARITY will remain accessible as long as the product is available for use...

How far back can I access my data?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges...

How are ranges defined for Time in Range?

In Dexcom CLARITY, use the Settings page to customize data display and sharing...

How can I customize Dexcom CLARITY?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom CLARITY?

For every release, a notification banner is posted at the top of the Dexcom CLARITY on the day of the release. Follow the banner’s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom CLARITY has been updated?

If you’re having trouble connecting your Dexcom Clarity data to your clinic, please go to connect.dexcom.eu to enter the clinic code.

What can I do if I am having trouble sharing data with my clinic through the Dexcom Clarity mobile app?

Any event that is entered into your CGM will show up on Dexcom CLARITY graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to CLARITY...

Will events entered into my CGM receiver show up in Dexcom CLARITY?

It is possible to use both a smart device and a receiver to provide CGM data...

Can I use both a receiver and smart device with Dexcom CLARITY?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom CLARITY. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

How do I access past data from Dexcom STUDIO?

If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider...

How can I share my data using a Dexcom Receiver?

Computer and Internet requirements (https://www.dexcom.com/clarity-requirements)

What are the computer and software requirements for Dexcom CLARITY?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings...

Why do I see “username or password are incorrect” when I try to log into the Dexcom CLARITY app on my smartphone?

The CLARITY User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom CLARITY user guide?

Daily statistics are calculated values for the individual day of the week over the date range selected...

How are the Daily and Hourly Statistics calculated?

If you use a receiver, you log in to CLARITY from a computer, connect your receiver, then follow CLARITY’s Upload Instructions...

How does Dexcom CLARITY get my data?

Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app. Once a Sharer’s invitation is accepted, the Follower can see...

What is Dexcom Follow?

Allow notifications from Follow in your smart device settings...

What should I do if Follow says notifications are off?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected...

What are the recommended iPhone settings?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer’s CGM settings...

Can I customize notification settings?

There are several reasons you may not receive expected notifications. In your Follow app...

Why am I not getting glucose notifications?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

Check  Dexcom’s compatibility chart &lt;https://www.dexcom.com/compatibility&gt; before updating your smart device or mobile operating system (OS)...

What devices and software are compatible with Dexcom apps?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

What are the recommended Android phone settings?

To see the last 24 hours of Sharer’s glucose readings...

How can I see the last 24 hours of my Sharer’s glucose readings?

Follow up to ten (10) Sharers with Dexcom Follow.*

How many Sharer’s can I follow?

If you’re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

DEXCOM ONE+ CONTINUOUS GLUCOSE MONITORING SYSTEM READING AND METER VALUE

What should I do if my sensor reading and blood glucose value don’t match?

Dexcom Continuous Glucose Monitoring (CGM) tracks glucose levels throughout the day and night. 

 What are the benefits of using Continuous Glucose Monitoring (CGM)?

Dexcom ONE sensor glucose readings and trend graph appear on your app home screen and on your receiver home screen. 

How do I find my sensor readings and glucose trend screen in my app?

This is a summary of a clinical article published by clinicians independent from Dexcom, based on their knowledge and experience.* Dexcom has not tested these approaches, nor do we endorse these specific approaches.

How do I properly remove the sensor adhesive?

Each sensor session lasts up to 10 days with a 12-hour grace period at the end. 

How do I replace my sensor and start a new sensor session?

Set up your Dexcom ONE+ app before inserting your sensor.

How do I set up my Dexcom ONE+ app?

No, the Dexcom ONE+ receiver is not water-resistant. Keep it dry at all times. 

Is the Dexcom ONE+ receiver water-resistant?

Continuous Glucose Monitoring (CGM) systems track glucose levels throughout the day.  

How does Dexcom ONE+ CGM System work?

To set up your receiver, refer to the Set up receiver section in the Dexcom ONE+ Start Here guide

How do I set up my receiver?

The Dexcom ONE+ receiver is a dedicated medical device. The app is not, but both the receiver and the app provide:  

Is there any difference between Dexcom ONE+ app and Dexcom ONE+ receiver?

The Followers List shows the status of your Followers and lets you invite new ones. 

How do I see my Follower’s status?

These considerations, skin barriers, and professional tips may help. Remember, what works best for one person may not work best for everyone. 

How can I avoid irritated or sensitive skin caused by the sensor adhesive?

Battery longevity is about 7 days on a full charge, and it takes about 3 hours for the battery to fully charge.

What is the Dexcom ONE+ receiver battery longevity?

The Dexcom auto applicator was designed for easier, more consistent sensor insertions. According to a survey, Dexcom users reported that the initial sensor insertion was painless and easy to use1.

Is it painful to insert a Dexcom ONE+ sensor?

Should the sensor be replaced if bleeding occurs?

What happens if my sensor insertion causes bleeding?

Your display device may be too far from your sensor or there may be something, such as a wall or water, between your sensor and your display device.

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